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Covington has new utility cut-off policy

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Good news for residents with higher-than-normal gas and water bills: relief is in the future.
The extremely cold winter brought high bills to most Covington residents and a new cut-off policy is aimed at helping customers keep their water flowing and their homes warm during times of high use.
The new policy allows customers with bills of $400 or more to get a 10 business day extension for payment if they pay at least half of their bill before the cut-off list leaves the office.
"We had to come up with a solution for customers who contact us for help," said Olean Anderson, who has worked with utility billing for more than two decades.
Customers who take advantage of the policy will also have the $50 reconnect fee waived, Anderson said.
The grace period on payments is generally seven business days.
Utility payments may now also be made online through the city's redesigned website, covingtontn.com, for an extra fee.

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